Alvin Bien
@alvinbien
Dedicated sales associate specializing in emergency response systems.
What I'm looking for
I am a passionate sales associate with a strong focus on helping customers, particularly seniors, find the right emergency response systems. My experience at DME Service Solutions has equipped me with the skills to provide tailored recommendations for life-saving products, ensuring that my clients feel safe and secure. I take pride in promoting features like fall detection and insurance plans that offer peace of mind and long-term protection.
Previously, I worked as a Customer Service Representative at VXI Global Solutions, where I honed my customer service and sales skills. My role involved addressing billing inquiries while converting them into sales opportunities. This experience taught me the importance of effective communication and problem-solving in a fast-paced environment.
Additionally, my time as a cold caller at DForce International allowed me to develop my adaptability and critical thinking skills. I successfully engaged small business owners in the USA, offering services that enhanced their online visibility. I am eager to leverage my diverse skill set in a new role that allows me to continue making a positive impact on customers' lives.
Experience
Work history, roles, and key accomplishments
Sales Associate
DME Service Solutions
Oct 2024 - Jul 2025 (9 months)
As a product specialist for personal emergency response systems, I help customers—especially seniors—choose life-saving products like lock boxes, pendant alerts, and fall detection devices. I provide tailored recommendations, up-sell fall detection features, and promote insurance plans to ensure safety, peace of mind, and long-term protection.
Customer Service Representative
VXI Global Solutions
Aug 2021 - May 2024 (2 years 9 months)
This role involved customer service, sales, and technical support, with a primary focus on billing inquiries. A key task was to convert these billing interactions into sales opportunities.
Cold Caller
DFORCE INTERNATIONAL
Mar 2019 - Jun 2020 (1 year 3 months)
This position involved cold calling small business owners in the USA. The main objective was to offer them services designed to improve their business's search engine ranking on Google.
Education
Degrees, certifications, and relevant coursework
ACCESS COMPUTER COLLEGE
Bachelor of Science, Computer Science
Activities and societies: Customer Service, Communication Skill, Critical Thinking, Problem Solving, Programming, Technical Support, Adaptability, Effective Time Management.
Studied computer science, focusing on programming, technical support, and problem-solving. Developed strong communication skills and adaptability.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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