Alvard Vardanyan

Owned the end-to-end documentation lifecycle for 5 major product features, partnering with Product Managers, Engineers, Designers, and Subject Matter Experts. Developed and maintained 80+ user guides, learning resources, onboarding materials, and knowledge base articles, and built AI-powered documentation workflows and automation solutions.

Owned the design and configuration of data-driven tooling solutions using SQL and Excel, enabling commercial and construction businesses to support operational workflows. Analyzed customer and business requirements, led cross-functional communication, and developed Zapier workflow automations to improve efficiency.

Delivered multi-channel technical support via phone, email, chat, and screen-sharing sessions, diagnosing and resolving complex SaaS software issues. Collaborated cross-functionally with Engineering and Product teams to investigate and resolve product defects, and guided customers through onboarding and adoption.

Managed business partner relationships as the primary point of contact, ensuring high retention and customer satisfaction. Delivered product demonstrations and onboarding sessions, assessed customer needs, and coordinated cross-functional teams to resolve issues efficiently.

Coordinated daily operations, administrative workflows, and educational programs, ensuring consistent and efficient service delivery. Owned end-to-end operational processes including stakeholder communication, onboarding, documentation, reporting, and progress tracking, and led process improvements.

Pursued a Master of Arts in Teaching English as a Foreign Language.

Earned a Bachelor of Arts in Linguistics and Communication.