Althea P

I am a detail-oriented and adaptable professional with extensive experience in customer service, virtual client support, and administrative coordination. My strong communication and multitasking skills enable me to effectively manage high-volume inquiries and maintain organized digital systems. I thrive in both independent and collaborative remote work environments, ensuring that client needs are met with professionalism and empathy.

Currently, I serve as a Lead Esthetician and Front Desk Coordinator at Sebastian MD, where I deliver virtual and in-person consultations for skincare services. My role involves managing appointment bookings, client intake forms, and follow-up communications using various online systems. Previously, I worked as a Customer Service Representative at BMO, where I consistently met KPIs for call resolution and customer satisfaction while handling credit card inquiries.

Throughout my career, I have demonstrated my ability to adapt quickly to new tools and platforms, ensuring compliance with legal standards while managing high call volumes. I am passionate about providing exceptional client care and support, and I look forward to bringing my skills and experience to a new opportunity.