Open to opportunities

Alshanay J

@alshanayj

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Professional Call Center Representative with five years of experience.

United States

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What I'm looking for

I am looking for a role that allows me to grow and develop my skills in a supportive environment.

I am a dedicated Call Center Representative with over five years of experience in providing exceptional customer service and support. My journey in the call center industry has equipped me with the skills to manage and recover outstanding debts, ensuring compliance with financial regulations while maintaining a positive rapport with customers. I thrive in environments where I can communicate effectively with team members and clients, ensuring that every interaction is handled with care and professionalism.

Throughout my career, I have worked in various roles, including as a Collections Specialist at Wells Fargo, where I honed my negotiation skills and learned the importance of adhering to workplace guidelines. My previous experiences as a Food Service Worker and Private Caregiver have further developed my ability to assist individuals with their needs, showcasing my commitment to service and teamwork. I am eager to bring my expertise to a new organization where I can continue to learn and grow.

Experience

Work history, roles, and key accomplishments

Collections Specialist

Wells Fargo

Feb 2022 - Present (3 years 6 months)

Managed and recovered outstanding debts owed to the company by contacting debtors. Negotiated payment plans and ensured compliance with financial regulations.

Debt Recovery Compliance

Food Service Worker

San Antonio State Hospital

Jun 2015 - Present (10 years 2 months)

Performed duties as a Food Service Worker, ensuring efficient and hygienic food preparation and service. Maintained a clean and organized work environment in compliance with health standards.

Food Service Food Preparation Hygiëne Teamwork Customer Service

Private Caregiver

Rene Smith

Jun 2013 - Present (12 years 2 months)

Assisted individuals with daily living activities, providing companionship and ensuring overall well-being. Responsibilities included personal care, medication reminders, meal preparation, light housekeeping, and transportation.

Personal Care Housekeeping

Call Center Representative

Alorica

Apr 2013 - Present (12 years 4 months)

Handled inbound and outbound customer calls, resolving inquiries and providing information. Maintained a high level of customer satisfaction through effective communication and problem-solving.

Call Center Operations Customer Service Communication Problem Solving Technical Support

Call Center Representative

Transcom

Jan 2008 - Present (17 years 7 months)

Provided support to customers via phone, addressing their concerns and offering solutions. Demonstrated strong communication and critical thinking skills to ensure efficient service delivery.

Call Center Customer Service Communication Critical Thinking Time Management

Education

Degrees, certifications, and relevant coursework

Judson High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and teamwork abilities through academic and extracurricular activities.