alona dy

Responded to customer queries and updated customer information within the database. Pitched home internet, cable, and phone services along with value-added options. Troubleshot customer service issues and tracked orders.

Handled customer inquiries, updating information in the database and processing orders. Verified product availability against the current catalogue and tracked customer orders. Managed benefit balance verification and processed returns.

Responded to customer queries and updated customer information within the database. Pitched home internet, cable, and phone services along with value-added options. Troubleshot customer service issues and tracked orders.

Handled customer inquiries, troubleshooting service issues and resolving billing disputes. Performed sales pitches for mobile devices, data connections, and value-added services, including SIM activation and password changes. Managed customer information in the database, processed trade-ins, and tracked orders.

Provided technical support by answering customer inquiries and troubleshooting service issues. Created service orders and coordinated with technicians and subcontractors regarding service status and scheduling. Managed new customer account creation.

Managed customer orders, entering information into the database and creating new customer profiles. Communicated with customers and vendors via phone and email to track orders, follow up on status, and ensure timely delivery. Pitched value-added services and checked vendor proximity to optimize service delivery.

Performed Systems Analysis and Design, Systems Administration, and Programming using PROGRESS and INFORMIX in SCO-UNIX Systems. Managed key systems including Payroll, Fixed Assets Management, Branch Operations, and Archive Systems.

Wrote new programs and encoded client's biodata into their database. Ensured accurate and efficient data entry for client records.

Pursued a Bachelor of Science degree in Electronics and Communications Engineering. Studied principles of electronics, telecommunications, and signal processing.

Completed the final years of secondary education. Focused on core academic subjects.

Completed a short course focused on fundamental programming concepts. Gained introductory skills in software development.

Attended the initial years of secondary education. Studied foundational subjects before transferring.

Completed grades five and six of primary education. Focused on fundamental literacy and numeracy skills.

Attended grades one through four of primary education. Developed foundational academic skills.