Alok Baid

Co-founded and led product and technology for an AI-powered applied learning SaaS, launching personalized profile-building and learning journeys with AI-driven evaluation and recommendation workflows. Conducted user research, secured marquee customers (LeverageEdu, PhysicsWallah), scaled revenue to $100K+, and built product development processes while leading a 7-member team.

Led the 0-to-1 launch of Corporate Cards with AMEX and SVB, driving $3M+ ARR across 250+ customers. Improved adoption and retention by shipping enhancements to card workflows, spend attribution, and merchant- and card-level controls for 2,000+ customers processing $2B+ annual payment volume, owning roadmap and execution across web and mobile.

Built and launched an Open Banking API platform enabling ecosystem partners to integrate and build services, contributing to $5B+ payments annually from 100+ customers. Led cross-border remittance work including Western Union integration, increased account balances by 5x, revamped domestic remittance to grow transaction volume by 50% to $2B+ annually, and improved partner integration and journey d

Optimized Personal Loans user journeys, reducing drop-off by 5%, and enhanced mobile app and web UX through cross-functional collaboration to improve engagement and funnel progression.

Improved in-app payment UX across web and mobile, including payment and checkout journeys, increasing payment conversion by 20%. Enhanced end-to-end customer journeys and reduced customer escalations by 70% through analytics, support insights, and workflow improvements; also led integrations and new initiatives including loyalty rewards, bill reminders, personalized home screen, recommender engine

Worked on development of a Point of Sale (POS) application tailored for sugar industry clients, improving operational efficiency and customer servicing workflows.

Earned a Bachelor of Technology in Computer Science from Delhi College of Engineering from 2010 to 2014.