Looking for a job

Alma Samuela

@almasamuela

Delivery Manager at Appetiser Apps who doubled client billings and achieved the department’s highest quarterly client retention rate.

Philippines

Message

At Appetiser Apps, I led the team to double client billings and reach 87% client retention, the department’s highest quarterly rate ever. I oversee delivery of live app support and traction, monitor client health, and work to protect client relationships.

Earlier at Appetiser Apps PTY, I grew the team from 5 to 250 people as Operations Manager. As Head of Recruitment, I moved the team from manual Google Sheets tracking to a dedicated recruitment platform, improving hiring-process speed and pipeline visibility.

Experience

Work history, roles, and key accomplishments

Current

Delivery Manager

Current

Appetiser Apps

Aug 2022 - Present (4 years 2 months)

Led the team to double client billings and achieve 87% client retention, the highest quarterly rate ever. Oversee end-to-end delivery of live app support and traction, ensuring client satisfaction and product stability.

Customer Satisfaction Stability Cross functional Leadership Coaching Upskilling KPI Monitoring Customer Health Escalation Management

Head of Recruitment

Appetiser Apps PTY

Jan 2022 - Jul 2022 (6 months)

Migrated recruitment tracking from manual Google Sheets to a dedicated platform, speeding up hiring and improving pipeline visibility. Directed and coached the recruitment team to attract top-tier talent.

Recruitment Talent Pipeline!Process Optimization Team Leadership Coaching Google Sheets Recruitment Platforms

Operations Manager

Appetiser Apps PTY

Jan 2019 - Jan 2022 (3 years)

Spearheaded team growth from 5 to 250 people, scaling structure and process to match a 50x increase in headcount. Boosted operational efficiency through process design and best-practice implementation.

Operations Management Process Design Resource Management KPI Tracking Data Driven Initiatives Team Scaling

Project Manager

Appetiser Apps PTY

Jan 2018 - Dec 2019 (1 year 11 months)

Led project delivery from conception to completion, ensuring on-time, on-budget outcomes for clients. Cultivated high-performing teams through collaboration and clear stakeholder communication.

Project Management Stakeholder Communication Team Leadership Collaboration Accountability

Education

Degrees, certifications, and relevant coursework

Lyceum of the Philippines University

Bachelor of Science, Industrial Engineering

2006 - 2011

Bachelor of Science in Industrial Engineering with focus on process planning, coordination, and efficiency, including an internship launching process systems.