Angel Daylo

Led end-to-end delivery of cloud migration and production support initiatives, achieving 100% on-time milestone delivery and reducing delivery variance by 30% across parallel workstreams through structured governance and executive reporting.

Managed multiple enterprise AI and data operations projects, improving on-time delivery by 25% and reducing delivery cycle times by 20% through disciplined governance, portfolio prioritization, and continuous improvement.

Designed and governed qualification and onboarding programs for regulated global operations, increasing new-hire readiness by 40% and reducing early-stage delivery issues by 20% through standardized frameworks and performance metrics.

Delivered multi-year projects in matrixed environments, reducing cost overruns by 15% and improving predictability through structured PM processes, budget control, and cross-functional stakeholder alignment.

Managed end-to-end delivery of CRM, payments, telephony, and digital platform projects with >98% success rate by coordinating cross-functional teams and strengthening governance and reporting standards.

Led enterprise HR technology and benefits platform implementations, migrating 100+ carrier integrations and improving data accuracy and compliance by 40% through governance and stakeholder coordination.

Supported enterprise VOIP and network operations for US clients, improving resolution metrics by 15% as team POC and SME through KPI monitoring, coaching, and incident coordination.

Managed end-to-end recruitment and HRIS implementation, improving reporting efficiency and delivering talent pipelines aligned to multi-site client needs while leading training and onboarding programs.

Provided global networking support to 1,400+ hotels, resolving connectivity issues and coordinating field engineers to minimize downtime and maintain service compliance.

Managed all operations of a computer rental business for nearly 13 years, overseeing customer support, inventory, marketing, staff scheduling, and operational processes to sustain growth.

Supported high-volume technical support operations, improving CSAT and productivity through structured troubleshooting, root-cause analysis, and agent coaching.

Managed recruitment, HR records, asset administration, and performance evaluation programs, improving HR processes and supporting union negotiations and compliance.

Delivered hardware and software support, guiding customers through setups and troubleshooting while maintaining high service standards and operational efficiency.

Completed a Bachelor of Science in Industrial Psychology with a focus on Human Resources Management, covering organizational behavior, personnel selection, and HR practices.