Looking for a job

Al Lpz

@allpz

Business Operations Specialist at TTEC Global resolving customer cases and researching account and transaction discrepancies.

United States

Message

At TTEC Global, I maintain a 99–100% case resolution rate across 60+ daily customer contacts. I research account and transaction histories, resolve or escalate discrepancies, and document refunds and account corrections in Salesforce.

Previously, I delivered English-Spanish interpretation at LanguageLine Solutions and handled medical, legal, and other specialized calls. At PGC LLC, I prepared invoices and contracts, managed vendor coordination, and maintained business and financial records.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Specialist

Current

TTEC Global

Jan 2024 - Present (2 years 9 months)

Maintains 99–100% case resolution rate across 60+ daily customer contacts, researching accounts and transactions in Salesforce and other systems. Authorizes refunds, escalates discrepancies, and documents actions to support cross-functional review.

Salesforce Salesforce Chatter Vector Customer Service Account Research Discrepancy resolution Escalation Management Documentation

Bilingual Interpreter

LanguageLine Solutions

Jan 2020 - Dec 2024 (4 years 11 months)

Delivered consecutive English-Spanish interpretation in medical, legal, emergency, and other settings. Maintained 100% accuracy and quality while handling 8–32 specialized calls per day.

Interpretation Spanish English Medical Terminology Legal Terminology Confidentiality Accuracy

Business Operations Administrator

PGC LLC

Jan 2016 - Dec 2020 (4 years 11 months)

Prepared 200+ invoices and contracts per month, managed vendors, and handled approximately $200K in revenue. Maintained financial records and inventory while verifying data and correcting discrepancies.

Invoicing Contract Management Vendor Management Quickbooks Excel Google Sheets Data Accuracy Inventory Management