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Mayra Alba

@mayraalba

Business operations professional at Amazon LGB3 who built onboarding and accountability documentation systems for 350+ team members.

United States

Message

At Amazon LGB3, I served as the primary point of contact for seven departments and more than 1,000 employees, coordinating communication and daily priorities during senior leadership absences.

I built onboarding and accountability documentation systems for 350+ team members and tracked equipment accountability, contributing to a $70,000 reduction in lost assets. I also prepared performance reports for senior leadership and coordinated improvement initiatives across four shifts.

Experience

Work history, roles, and key accomplishments

Area Manager

Amazon

Mar 2022 - Nov 2025 (3 years 8 months)

Served as primary point of contact for seven departments and over 1,000 employees, coordinating communication and daily priorities. Built onboarding and accountability documentation systems for 350+ team members and presented performance information to senior leadership bi-weekly.

Documentation Record keeping Confidentiality Organization Priority Management Communication Skills Cross Department Coordination Process Improvement Workflow Management Problem Solving Microsoft Word Excel PowerPoint Outlook Slack

Cashier

Rio Ranch Market

Jul 2020 - Aug 2021 (1 year 1 month)

Managed high-volume customer interactions while maintaining accurate transactions and professional communication. Resolved customer concerns and supported daily store operations.

Customer Service Communication Skills Problem Solving Workflow Management

Server

Jose's Mexican Food

Mar 2017 - Jul 2020 (3 years 4 months)

Managed multiple customer needs and priorities in a high-volume environment. Resolved customer concerns while maintaining professional communication and supported daily service operations.

Customer Service Communication Skills Problem Solving Workflow Management