Allen User

I oversee all aspects of campground operations, ensuring efficiency, guest satisfaction, and revenue growth. My role involves strategic planning, team leadership, and operational oversight to maintain a high-quality guest experience.

Key Responsibilities:

Manage daily operations, guest relations, and facility maintenance.

Oversee budgeting, pricing strategies, and revenue optimization.

Recruit

Lead operations for a high-volume KOA campground with 82 RV/tent sites and 22 cabins, coordinating customer experience, staffing, reservations, vendors, purchasing, maintenance, and daily service delivery. Improved KOA performance rating from 74 to 82 and increased quality-assurance results to 98%.

Manage approximately 90% of the restaurant's social media presence remotely, coordinating customer communication, promotions, events, seasonal campaigns, and changing business priorities. Track engagement and campaign performance and respond to customer feedback.

As Social Media Manager for Begonias, I develop and execute digital marketing strategies to enhance brand visibility and drive customer engagement. I manage content creation, including promotional posts, menu updates, and special event announcements, ensuring a consistent and engaging online presence.

I monitor and respond to customer interactions, fostering a strong community and enhancing guest

As a Customer Service Training Coach at Bank of America, I coached and mentored customer service representatives to enhance their skills, improve performance, and ensure exceptional client interactions. I provided ongoing training, performance feedback, and real-time coaching to help employees meet service standards and operational goals.

My role involved analyzing call metrics, identifying areas

Delivered remote onboarding and customer-service training for Bank of America program hires, leading classes of approximately 25-30 employees. Coached groups of 6-8 employees, demonstrated software and workflows through screen sharing, and adapted instruction to different technical skill levels. Provided performance feedback, reinforced process accuracy, and partnered with management to improve tr

Delivered remote onboarding and customer-service training for Bank of America program hires, leading classes of approximately 25-30 employees and coaching smaller groups of 6-8. Trained employees on customer interactions, fraud and unauthorized transaction workflows, software processes, issue handling, and compliance.

As a Deckhand for American Cruise Lines, I played a key role in vessel operations, safety, and maintenance. I was responsible for line handling during docking and undocking, ensuring smooth and secure mooring procedures.

I also acted as a helmsman, steering the ship under the guidance of the Captain or Mate. To maintain safety and security, I conducted half-hourly security rounds, monitoring for

Issued Jul 2026 · Expires Aug 2028

Completed The Manager's Toolkit: A Guide to Managing Workers certificate in August 2023.

Issued Aug 2023

Completed general education coursework through December 2011.