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Allena Roberts

@allenaroberts1

Inside Sales Representative at Akian Plumbing, Heating, Cooling & Electric handling outbound calls and customer follow-ups.

Grenada

Message

At Akian Plumbing, Heating, Cooling & Electric, I handle outbound sales calls and follow up with customers and leads. I share product and service information, schedule appointments, and keep customer records accurate.

Previously, I conducted over 200 outbound calls daily as an Appointment Setter at Octotasker, qualifying leads and arranging appointments for sales teams. I also maintained records using CRM and dialing systems.

At River Sallee Co-operative Credit Union, I conducted loan interviews, processed applications, and supervised the branch and junior staff. At the Housing Authority of Grenada, I managed loan-file processing and daily workflow, and provided reports to Management through the Accountant.

Experience

Work history, roles, and key accomplishments

Current

Inside Sales Representative

Current

Akian Plumbing, Heating, Cooling & Electric

Sep 2026 - Present (1 month)

Handles outbound sales calls and follows up with customers and leads. Provides product and service information, schedules appointments, and maintains accurate customer records.

Outbound Sales Customer Service CRM Appointment Scheduling Lead Generation

Appointment Setter

Octotasker

Dec 2025 - Sep 2026 (9 months)

Conducted over 200 outbound calls daily to generate and qualify leads. Scheduled appointments, managed follow-ups, and maintained records using CRM and dialing systems.

Outbound Calling Lead Qualification CRM Appointment Scheduling Objection Handling

Loans Supervisor

Housing Authority of Grenada

Dec 2024 - May 2025 (5 months)

Managed accurate and timely processing of loan files and ensured file quality for the Finance Committee. Provided reports to management, coordinated field visits, and supervised team performance.

Loan Processing Financial Reporting Team Supervision Procurement Project Coordination

Branch Supervisor / Loans Officer / Teller

River Sallee Co-operative Credit Union

Jan 2015 - Dec 2024 (9 years 11 months)

Conducted loan interviews, processed applications, and analyzed financial status and credit. Supervised branch staff, handled teller duties, and ensured compliance with regulations.

Loan Processing Credit Analysis Branch Supervision Teller Operations Compliance Customer Service

Assistant Teacher

River Sallee Government School

Sep 2012 - Sep 2014 (2 years)

Assisted in teaching and supporting students in a primary school setting.

Enumerator

Government of Grenada

Jan 2009 - Jan 2010 (1 year)

Conducted data collection and enumeration activities for the government.

Customer Service Rep. / Sales Rep.

Courts Grenada Ltd

Aug 2007 - Jan 2008 (5 months)

Provided customer service and sales support in a retail environment.

Education

Degrees, certifications, and relevant coursework

TA Marryshow Community College

Associate's Degree, Business Management

2004 - 2006

Pursued an Associate's Degree in Business Management, Economics, Communications, and Sociology, and completed 8 CXC subjects including Mathematics, English Language, and Principles of Business.