DBDenisha Bain
@denishabain
Customer service professional skilled in voice and digital support, compliance, and upselling.
GrenadaWhat I'm looking for
I am a motivated and adaptable customer service professional with over six years of combined experience in retail and customer service environments. I deliver exceptional support across voice and digital channels while maintaining efficiency and accuracy.
My experience includes high-volume call handling, remote customer support, and in-person retail service where I resolved issues, upsold products, and built positive customer relationships. I consistently document interactions and contribute to trend analysis and process improvements.
I am proficient with Salesforce CRM, Zendesk, Avaya call systems, Microsoft Office (Excel), Google Workspace, and Microsoft Teams, and I apply these tools to streamline communication and maintain accurate service records.
I prioritize compliance and secure handling of transactions, having worked with KYC/AML procedures and cash reconciliation, while collaborating with teams to meet performance metrics and support branch operations.
Experience
Work history, roles, and key accomplishments
WUProcessed money transfers and cash handling while ensuring KYC/AML compliance, balanced cash drawer daily, and produced transaction reports to support regulatory submission.
HDCustomer Service Representative
Home Depot
Jan 2021 - Oct 2024 (3 years 9 months)
Provided high-volume remote voice and digital support, resolved customer issues, documented interactions in CRM, and contributed to upsell targets and process improvements.
Sales Clerk
Sunshine Department Store
Dec 2013 - Present (11 years 9 months)
Delivered personalized customer service, maintained merchandise presentation and inventory, processed transactions accurately, and supported repeat business and store appearance.
Education
Degrees, certifications, and relevant coursework
G.B.S.S. Extension School
CXC (additional subjects), Information Technology; Mathematics; Business; Accounting
2013 - 2019
Completed additional CXC subjects including Information Technology, Mathematics, Principles of Business, and Principles of Accounts.
T.A. Marryshow Community College
CAPE, Biology and Chemistry
2011 - 2013
Completed CAPE studies with subjects including Biology and Chemistry between 2011 and 2013.
St. Joseph’s Convent – St. George’s
CXC, Sciences and Arts
2005 - 2011
Completed CXC examinations in Sciences, Languages, Technical Drawing, and Visual Arts by 2011.
Tech stack
Software and tools used professionally
Availability
Location
GrenadaAuthorized to work in
Job categories
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