At University of Birmingham, I handled hundreds of IT service desk tickets by email and phone, helping students and staff with password resets, laptops, printers and other technical problems.
I triaged issues and escalated them to the right teams across university departments using ServiceNow. I also provided remote support through Microsoft Teams and helped users with Microsoft 365.
Since 2021, I’ve worked as a self-employed video producer at Golden Core Studios, managing 100+ client projects from first enquiry to delivery. I write proposals, agree deliverables and deadlines, and have kept repeat enterprise clients, including AB InBev.
Earlier, I supported student enrolment and admissions at University of Birmingham, checking visa, funding and course details. I also taught film and TV lessons at PQA and delivered outreach activities with Birmingham Energy Institute.
