Adeoye User
@adeoyeuser
Customer Support Specialist with 4+ years resolving high-volume inquiries and improving CSAT.
NigeriaWhat I'm looking for
I’m a Customer Support Specialist with 4+ years of experience delivering exceptional customer experiences across education, healthcare, business, and e-commerce. I resolve high-volume customer inquiries through email, chat, and remote support while staying professional, empathetic, and highly communicative.
I troubleshoot customer issues end-to-end—managing escalations, documenting incidents, and collaborating with cross-functional teams to improve satisfaction and operations. In my recent role, I introduced standardized response procedures that reduced repeat support requests by about 25%, delivered onboarding for 30+ customers (reducing repeat requests by about 30%), and built knowledge base documentation to strengthen self-service and proactive problem solving.
Experience
Work history, roles, and key accomplishments
Customer Support Consultant
Self-Employed
Feb 2025 - Present (1 year 5 months)
Delivered remote customer support to small businesses via email and chat, resolving inquiries, technical concerns, and service requests. Built long-term client relationships through proactive communication, documentation, and customer-friendly guides to reduce repeat issues.
Customer Support Specialist
Evergreen Tech World
May 2021 - Feb 2025 (3 years 9 months)
Provided high-volume customer support across education, healthcare, business, and e-commerce, resolving issues through structured troubleshooting. Investigated recurring concerns, improved processes to reduce repeat requests, delivered onboarding and guidance for customers, escalated complex issues with documentation, and contributed to knowledge base documentation.
Education
Degrees, certifications, and relevant coursework
Federal University of Agriculture, Abeokuta
Master of Information and Communications Technology (MICT), Information and Communications Technology
2021 - 2024
Master of Information and Communications Technology (MICT) program at Federal University of Agriculture, Abeokuta from 2021 to 2024.
Federal University of Agriculture, Abeokuta
Bachelor of Science (BSc) in Physics, Physics
2012 - 2018
Bachelor’s degree in Physics (BSc) at Federal University of Agriculture, Abeokuta from 2012 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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