At OPTAVISE, I served as the primary contact for enterprise clients, resolving benefits administration questions and coordinating ongoing support. I partnered with HR executives and C-suite stakeholders on communication strategies that increased program utilization from 17% to 48%.
At ALIGHT SOLUTIONS, I led benefits implementations from kickoff through launch, including system configuration, carrier integrations, eligibility file transfers, and enrollment workflows. I managed timelines and deliverables across multiple client projects, including 10+ simultaneous implementations in one quarter.
At ALIGHT SOLUTIONS, I validated eligibility, enrollment, and demographic data and worked with technical teams to resolve issues before launch. I also documented business processes and technical procedures for more than 40 client implementations.
At ATHENAHEALTH, I troubleshot SaaS platform issues for clients and internal users, documented findings, and partnered with teams on resolution. I also coordinated project activities and facilitated stakeholder calls.
