Open to opportunities

Ali Tbeek

@alitbeek

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Customer-focused payments specialist with technical troubleshooting and API integration experience.

Australia

Message

What I'm looking for

I seek a customer-focused technical role supporting payments or POS systems, where I can apply API troubleshooting, meet SLAs, and grow into increased technical or operational responsibility.

I am a payments and customer service specialist with experience at Commonwealth Bank since 2019, supporting business clients with Point-of-Sale troubleshooting, API integrations, Linkly compatibility, and multi-channel support while handling tickets in Jira and ServiceNow. I combine strong attention to detail with the ability to triage new errors, meet SLAs and KPIs, and process sensitive account information under strict privacy guidelines.

My background includes operations and logistics coordination, inventory systems exposure (SAP/Oracle-like), electoral office administration, and high-volume customer service roles at Woolworths. I hold a Bachelor of Economics with a computer science minor and practical skills in HTML, JavaScript, CSS, Python, Microsoft Office, and data analysis tools.

Experience

Work history, roles, and key accomplishments

Current

Payment Solutions Specialist

Current

Commonwealth Bank of Australia

Jan 2019 - Present (6 years 9 months)

First point of contact for business clients, troubleshooting POS systems and API integrations while issuing quotes and resolving enquiries; maintained SLAs and handled Jira/ServiceNow tickets to meet KPI targets since 2019.

Point Of Sale Troubleshooting API Integration Linkly Compatibility Jira ServiceNow Customer Service Data Privacy

Customer Service Representative

Woolworths Group Ltd.

Served as primary contact for customer enquiries and complaints across phone, email, and web; processed feedback, generated reports for departments, and met KPI expectations in a high-volume environment.

Customer Support Report Writing KPIs & Efficiency

Senior Office Assistant

NSW Electoral Commission

Investigated breaches, enforced electoral procedures, and oversaw ballot count integrity during state and federal elections while advising the public on OHS guidelines and maintaining high accuracy.

Electoral Procedures & Compliance Ballot Count Oversight OHS Adherence Teamwork High Accuracy

Administrative Assistant

MRL Logistics

Coordinated shipment schedules and inventory management, maintained accurate records and invoices, and liaised with suppliers and internal teams to resolve logistical issues and optimize operations.