Kaashvi Sharma

Analyzed client accounts to negotiate payment of outstanding debt while building and maintaining strong client relationships. Monitored payment plans and reported statuses to clients, conducting investigations to locate debtors as required.

Provided high-quality service as the first point of contact for customers at the Service NSW contact center. Handled inbound calls, obtained necessary information, and transferred customers to appropriate specialists while undertaking administrative tasks.

Responded to phone inquiries regarding system-generated letters and provided collection information, reducing transfers to other departments. Conducted interviews to negotiate payment arrangements, achieving success in 80% of cases.

Delivered exceptional guidance and sales support for complex financial products. Acted as a product expert, resolving client issues and reducing policy cancellations by 15% through effective communication and adherence to procedures.

Educated consumers about products and assisted with assembly, reducing product returns by 10%. Cultivated strong relationships with internal clients and oversaw high-volume digital media purchases, contributing to a 20% increase in sales.

Collected payments on overdue accounts and informed clients of amounts owed. Utilized background checks and documentation to locate customers and sent statements of delinquencies to credit bureaus.

Currently pursuing a Certificate in Data Analytics for Business, focusing on analytical skills and data-driven decision making.

Completed a Graduate Diploma in Business Administration, enhancing knowledge in business management and administration.

Earned a Bachelor of Commerce, covering essential topics such as Business Economics, Statistics, and Financial Accounting.