Alison Christine
@alisonchristine
I resolve insurance claims and build trusted energy client relationships.
MauritiusWhat I'm looking for
I'm currently providing energy consultancy services at VOLT CONSULTING, helping residential and business clients understand energy offers, negotiate service contracts, and build long-term relationships.
Previously at Allianz Services, I communicated with policyholders, claimants, and external stakeholders while delivering timely claim resolutions in line with company procedures and insurance regulations. I worked under strict deadlines while maintaining customer satisfaction.
At PLP Group, I supported HelloFresh customers across phone, email, and chat, handling complaints professionally and resolving customer needs.
Experience
Work history, roles, and key accomplishments
I am an Energy Consultant at Volt Consulting.
Every day , I deal with prospects who are hesitant or refuse our energy-saving services. I stay professional, address their concerns, and try to create interest. If they still decline, I quickly move to the next prospect without taking it personally. This helped me stay productive and consistent throughout my calls.
I was an Expert Claim Associate at Allianz.
I handled a frustrated customer whose claim was delayed with no response. I showed empathy, reviewed the claim, identified the issue, and took ownership by escalating it to the appropriate team. I kept the customer updated throughout, helping de-escalate the situation. The claim was successfully resolved while maintaining QA at 100%.
I was a Customer Service Representative at PLP:
A customer once was crying because she couldn’t afford her payment and begged us not to charge her. I listened with empathy and found a solution using our existing payment-plan option, which was often overlooked. This helped her manage the payment while protecting the company’s revenue. I maintained a CSAT above 94% consistently.
Education
Degrees, certifications, and relevant coursework
Loreto
School Certificate, General Studies
Completed secondary education with a School Certificate (SC) and O Level qualifications.
Tech stack
Software and tools used professionally
Availability
Location
MauritiusAuthorized to work in
Salary expectations
Job categories
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