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Alisia Brannon

@alisiabrannon

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Customer Success Partner at BigMarker coordinating enterprise virtual events and resolving technical issues live.

United States

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What I'm looking for

part time or full time. remote. flexible PTO. Ideally would like to get into the fintech space.

At BigMarker, I partner with an enterprise client to coordinate virtual event operations, configure webinar experiences, and troubleshoot technical issues throughout the event lifecycle. I also coordinate technical rehearsals and monitor live events, resolving issues in real time.

Previously at Occulytics Inc., I managed the post-sale customer lifecycle for a senior-living data and AI platform, from onboarding and implementation through training and ongoing support. I led sessions for senior stakeholders on Market Intel and Lead Intel, and developed customer-facing resources and internal documentation.

At AMOpportunities (AMO), I coordinated clinical rotation programs for physicians and institutional partners, including logistics, credentialing, and schedules. I also created and improved SOPs and internal resources to support consistent service.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Partner

Current

BigMarker

Oct 2026 - Present (0 months)

Partner with a large enterprise client to coordinate virtual event operations, provide platform guidance, and troubleshoot technical issues. Configure webinar experiences, coordinate technical rehearsals, and monitor live events to ensure successful broadcasts.

Customer Success Technical Troubleshooting Event Management Client Relationships Training Cross Functional Collaboration

Customer Success Associate

BigMarker

Jun 2020 - Oct 2026 (6 years 4 months)

Delivered customer and technical support across a diverse client base, addressing inquiries involving registrations, integrations, payments, and event functionality. Investigated technical issues and collaborated with internal teams to resolve customer concerns.

Customer Support Technical Troubleshooting Issue Triage Client Communication Problem Solving Cross Functional Collaboration

Customer Success Lead

Occulytics Inc.

Oct 2025 - Sep 2026 (11 months)

Managed the post-sale customer lifecycle for a senior-living data and AI platform, overseeing onboarding, implementation, training, and account relationships. Led customer onboarding and training sessions with senior stakeholders and collaborated with Growth to support renewal and expansion planning.

Customer Success Onboarding Training Account Management Stakeholder Communication Documentation

Program Specialist

AMOpportunities

Sep 2019 - Oct 2025 (6 years 1 month)

Managed relationships and day-to-day coordination for institutional partners and physicians, supporting clinical rotation programs from placement through completion. Coordinated logistics, credentialing, and schedules, and served as a point of contact for resolving program-related concerns.

Program Coordination Relationship Management Scheduling Credentialing HubSpot Process Improvement

Program Coordinator

AMOpportunities

May 2018 - Sep 2019 (1 year 4 months)

Coordinated clinical rotation programs, managing logistics, credentialing, and schedules for physicians and trainees. Maintained accurate records and workflows across HubSpot and internal systems.

Program Coordination Scheduling Credentialing HubSpot Record keeping