Alishma Kham

Responsible for maximising revenue flow to the Treasury. Provided excellent customer service through account management, processing receipts and payments, reallocating receipts, maintaining customer accounts, and reconciling HMRC bank accounts. Dealt with external and internal customer correspondence, telephone calls, forms, and electronic enquiries on payment-related matters.

Completed documentation for lines of credit and loans on behalf of customers, maintaining impeccable records of payments and transaction documentation. Oversaw implementation of changes to maintain compliance considering regulatory changes. Assisted with integration of new practices, ensuring minimal impact on daily operations.

Identified root causes of complaints through effective questioning and responded to customer feedback within target timescales. Escalated urgent, complex, or technical cases following established procedures. Owned end-to-end complaint handling and resolution in line with established procedures.

Currently pursuing an undergraduate degree in Paramedic Science. The program is expected to be completed in July 2025.

Completed secondary education with strong grades in core subjects. Achieved an A in English Language and B grades in English Literature, Mathematics, History, Religious Studies, and both Core and Additional Science. Also obtained a C in Geography.

Successfully completed an Access to Higher Education program with a focus on Nursing, Midwifery, and Allied Health Professions. Achieved 18 Distinction grades and 6 Merit grades in Biology, along with 21 Distinction grades in Professional Health Care Practice.