At Navan TMC, I manage end-to-end corporate travel arrangements, including global flight bookings, itinerary changes, cancellations, refunds, exchanges, and reissues. I use Sabre and other travel technology platforms to manage reservations and servicing.
At BCD travel, I handled corporate flight bookings and hotel reservations through TripSource, along with changes and booking disputes. I also arranged train travel across Europe and America using Euro Rail, Trainline, Amtrak, and SNCF.
As a Guest Service Assistant at AirAisa (India), I worked across passenger facilitation, check-in, boarding gate operations, reservations, and IROP functions. I also trained new staff on front desk operations, customer service, and company policies.
Earlier, as a Customer Service Representative at Trujet Airline, Turbo Megha Airways Pvt Ltd., I supported check-in and boarding operations, processed refunds and exchanges, and handled customer concerns. My experience also includes airport handling, baggage services, and ramp activities.
