Open to opportunities

SMITA DIXIT

@smitadixit

Message

I deliver world-class domestic and international ticketing, itineraries, and guest service.

India

Message

What I'm looking for

I’m looking for a travel and ticketing role where I can support international clients, prepare accurate itineraries and quotations, and deliver punctual, world-class customer service—using my booking, reservations, and counter operations expertise.

I’m a domestic & international ticketing professional with 7+ years of experience providing guest reservations, travel quotations, and itinerary planning for corporate and international clients—covering USA, Europe, and Mexican sectors. I focus on “minimizing customer waiting period” while managing flight and car booking, flight stays, and efficient counter service.

Throughout my roles as a Counter Staff and Project Associate, I’ve exercised strong customer servicing and hospitality, including managing walk-in customers and phone enquiries, coordinating with accounts teams for billing and payment, and using point of sale terminal workflows to streamline check-in. I’ve been recognized multiple times for “Best Travel Quotation” and “splendid customer service” with “unfailing punctuality,” and I bring a disciplined, organized approach to every booking.

Experience

Work history, roles, and key accomplishments

Project Associate

Kuoni International

Oct 2008 - Aug 2009 (10 months)

Prepared domestic and international travel quotations and itineraries for USA, Europe, and Mexico clients, handling international ticketing and reservation workflows for flights, stays, and car bookings while keeping guest wait times low. Earned repeated recognition for best travel quotations (5+ times) and consistently delivered punctual, customer-first service.

itinerary planning Reservation Management Car Booking Guest Service Customer Wait Time Reduction

Counter Staff

The Falcon Travels International

Dec 2004 - Oct 2008 (3 years 10 months)

Managed walk-in and corporate customers by issuing domestic and international tickets and using a POS/check-in terminal to minimize customer waiting time. Coordinated phone enquiries, flight and transportation reservations, and itinerary preparation for corporate domestic and international travel.

Walk In Customer Management Corporate Phone Enquiries Reservations Management Customer Wait Time Reduction Billing Coordination

Counter Staff

Holiday Travels

Nov 2001 - May 2002 (6 months)

Provided domestic and international ticketing support, booking flights for domestic/international sectors and preparing itineraries for corporate travel. Completed basic training in SABRE/BSP and supported efficient walk-in booking, phone enquiries, and billing coordination with the accounts team.

Itinerary Coordination Walk In Customer Management Corporate Phone Enquiries Reservations Management SABRE BSP Training Billing Coordination Customer Service

Counter Staff

Air-Sea Travels and Tours - IATA

Oct 1999 - Oct 2001 (2 years)

Issued domestic and international tickets and prepared corporate itineraries by managing reservations and walk-in travel bookings while handling phone enquiries. Coordinated flight and car bookings for international itineraries and maintained fast, punctual guest service recognized as best client service.

Domestic & International Ticket Issuance Itinerary Coordination Reservations Management Car Booking Walk In Customer Management Corporate Phone Enquiries Guest Service Customer Wait Time Reduction

Education

Degrees, certifications, and relevant coursework

Institute Of Business Management

Master of Business Administration (MBA), Travel & Tourism Management

2015 - 2016

Grade: A

Completed an MBA specializing in Travel & Tourism Management at the Institute of Business Management from Oct 2015 to Jul 2016, achieving an A grade.

N.L.College

Bachelor of Commerce, Commerce

1995 - 1996

Completed a Bachelor of Commerce at N.L. College in Mumbai from Jun 1995 to Apr 1996.

Trade Wings Institute of Management

International Airline and Hotel Management Diploma (with Computers), International Airline and Hotel Management

Grade: B+

Completed a Magnum 3-in-1 Diploma in International Airline and Hotel Management with Computers at Trade Wings Institute of Management, achieving a B+ grade.