Ali Kharbe

I’m a detail-oriented Quality & Process Excellence professional with 3+ years of progressive experience in compliance management, process optimization, and data-driven performance improvement. I translate audit insights and operational data into actionable recommendations that deliver measurable business outcomes.

At TaskUs India Pvt. Ltd., I perform systematic transaction audits to ensure end-to-end compliance with client-defined SLAs and internal quality benchmarks, maintaining 99%+ audit accuracy. I lead the quality lifecycle for assigned advisor cohorts—from audit planning and execution to performance review and improvement tracking—while running calibration sessions to improve inter-rater reliability.

I strengthen process performance by conducting structured root cause analysis (RCA) and implementing corrective action plans to reduce recurring deviations through process standardization. Previously at Hexaware Technologies, I designed scalable audit frameworks, delivered insight-driven reports to client-side POCs, and spearheaded process improvement initiatives through trend analysis.

Beyond audits, I’ve supported customer escalations and CRM workflows using Salesforce, provided real-time floor support, and mentored peer Quality Analysts to build a culture of continuous improvement and knowledge sharing.