Shraddha SHETTY

I’m a results-driven Quality Assurance and Operations professional with over 9 years of experience spanning Quality Control, software development support, data annotation, fraud analysis, and process improvement. I help teams protect quality, improve performance metrics, and build repeatable processes through strong analytical thinking and quality methodologies.

As a Quality Controller, I manage and monitor remote project resources to ensure adherence to quality standards and operational objectives. I conduct quality audits and performance evaluations, perform root cause analysis, and implement corrective and preventive action plans, then translate findings into clear reporting and recommendations for management.

In my recent work, I’ve led project quality monitoring and served as a subject matter expert for mapping quality assessments and trend analysis. I’ve supported machine learning initiatives through data annotation and labeling, participated in Agile ceremonies, and used tools such as JIRA, TestRail, Zephyr, and Google Cloud Platform to track defects and manage quality.

Across dispute, fraud, billing, and accounts payable operations, I’ve investigated and resolved issues in line with regulatory and organizational requirements while managing quality checks and compliance documentation. I also create SOPs, develop training materials and eLearning content, and coach teams to improve scores, productivity, and operational risk control in fast-paced, cross-functional settings.