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Nilesh Patil

@nileshpatil3

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Quality Assurance Analyst at Accenture who designed a quality framework for a Supply Chain Order Management pilot.

India

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At Accenture, I manage transactional quality auditing for the Supply Chain Order Management domain and designed a quality framework for a pilot batch. I also lead daily team huddles and conduct Root Cause Analysis.

I support the QA Certification process and facilitate calibration calls to align scoring standards with client expectations. I present quality observations and metric trends during Weekly Business Reviews and Weekly Service Reviews.

Previously, at TaskUs India, Pvt. Ltd. and Hexaware Technology Ltd., I monitored transaction quality, prepared reports, and conducted calibrations. At Hexaware Technology Ltd., I also maintained quality scorecards and databases.

At Wipro Ltd., I managed insurance claim filing, investigated claim denials, and drafted appeals. I also collaborated with the Client Risk Management Centre for Customs on the National Informatics Centre's e-Office initiative, assisting with the migration of physical paperwork and providing query resolution and remote desktop support.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Analyst

Current

Accenture

Dec 2025 - Present (9 months)

Manage end-to-end transactional quality auditing for the Supply Chain Order Management domain, executing a mandatory quota of 4 audits per agent weekly. Designed and implemented a new quality framework for the pilot batch, establishing baseline metrics and operational compliance benchmarks.

Quality Frameworks Transaction Monitoring Calibration TNI TNA RCA WBR Presentations Data Analysis Trend Mapping SLA Management Order Management Stakeholder Management Team Leadership

Quality Analyst

TaskUs India, Pvt. Ltd.

Jan 2025 - Dec 2025 (11 months)

Monitored agent transaction performance to ensure strict adherence to client quality and compliance guidelines. Provided real-time constructive feedback, managed escalated disputes, and resolved critical workflow errors.

Transaction Monitoring Quality and Compliance Feedback Dispute Management Workflow Resolution Data Analysis Quality Reporting

Senior Analyst – Quality

Hexaware Technology Ltd.

Aug 2024 - Jan 2025 (5 months)

Audited complex transactions based on stringent client quality matrices and delivered structured feedback to bridge performance gaps. Conducted regular Root Cause Analysis (RCA) to drive down error rates and enhance delivery service levels.

Quality Auditing RCA Calibration Feedback Error Reduction SLA Management Stakeholder Management

Analyst – Quality

Hexaware Technology Ltd.

Aug 2023 - Aug 2024 (1 year)

Maintained detailed quality scorecards and databases to track historical performance metrics. Promoted to Quality Auditor role due to consistent top-tier operational performance and error-detection capabilities.

QA Scorecards Database Management Performance Metrics error detection

Senior Executive

Hexaware Technology Ltd.

Mar 2023 - Aug 2023 (5 months)

Processed user and member requests swiftly, maintaining an exceptional quality score consistently above 98%. Exceeded strict SLAs by managing an average volume of 145+ complex requests daily.

Request Processing SLA Management Quality Assurance High Volume

Senior Associate

Wipro Ltd.

May 2021 - Mar 2023 (1 year 10 months)

Managed the end-to-end Insurance Claim filing process, tracking payment flows to guarantee swift claim closure. Maintained a 97%+ quality accuracy score while processing a target volume of 40 claims per day.

Insurance Claims Processing Payment Tracking Quality and Accuracy Claims Investigation Appeals SLA Management