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Hemavathi Srinivasan

@hemavathisrinivasan

Message

Senior QA and data analysis specialist improving accuracy, compliance, and team performance in BFSI and retail.

India

Message

What I'm looking for

I’m looking for a QA + data-focused role where I can drive 98%+ accuracy, strengthen compliance and SLA adherence, and lead process improvement—while mentoring teams to reduce defects and rework through RCA, SOPs, and disciplined audits.

I’m a results-driven Workflow Specialist / Senior Process Associate with 10+ years of experience in Quality Assurance, Data Analysis, and Team Leadership across BFSI and Retail Analytics. I’ve delivered 98%+ data accuracy, audit excellence, and strong SLA compliance through data validation, reconciliation, and quality control—backed by defect reduction and continuous improvement methods.

In my roles, I streamline workflows, engage stakeholders, and lead process transitions while mentoring 10+ members to accelerate ramp-up and productivity. I’ve achieved measurable outcomes such as 97%+ audit scores, 20–30% improvements in rework/mismatches, and consistent audit readiness using RCA, SOPs, and data audits, along with multiple performance awards for quality delivery.

Experience

Work history, roles, and key accomplishments

Workflow Specialist

BPO2

Delivered 98–99% accurate retail pricing and promotional validation while improving product reporting usability by 30% through classification and segmentation. Reduced feature-tagging errors by ~25%, achieved 97%+ audit scores with 20% less rework, and improved pension reconciliation outcomes with 99% SLA compliance and 30% fewer mismatches through rigorous validation and mentoring.

Quality Assurance (QA)Audit Management Data Validation Data Reconciliation SOP Development Process Improvement Segmentation Pivot Tables