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Hemavathi Srinivasan

@hemavathisrinivasan

Senior QA and data analysis specialist improving accuracy, compliance, and team performance in BFSI and retail.

India
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What I'm looking for

I’m looking for a QA + data-focused role where I can drive 98%+ accuracy, strengthen compliance and SLA adherence, and lead process improvement—while mentoring teams to reduce defects and rework through RCA, SOPs, and disciplined audits.

I’m a results-driven Workflow Specialist / Senior Process Associate with 10+ years of experience in Quality Assurance, Data Analysis, and Team Leadership across BFSI and Retail Analytics. I’ve delivered 98%+ data accuracy, audit excellence, and strong SLA compliance through data validation, reconciliation, and quality control—backed by defect reduction and continuous improvement methods.

In my roles, I streamline workflows, engage stakeholders, and lead process transitions while mentoring 10+ members to accelerate ramp-up and productivity. I’ve achieved measurable outcomes such as 97%+ audit scores, 20–30% improvements in rework/mismatches, and consistent audit readiness using RCA, SOPs, and data audits, along with multiple performance awards for quality delivery.

Experience

Work history, roles, and key accomplishments

BP

Workflow Specialist

BPO2

Delivered 98–99% accurate retail pricing and promotional validation while improving product reporting usability by 30% through classification and segmentation. Reduced feature-tagging errors by ~25%, achieved 97%+ audit scores with 20% less rework, and improved pension reconciliation outcomes with 99% SLA compliance and 30% fewer mismatches through rigorous validation and mentoring.

Education

Degrees, certifications, and relevant coursework

University of Madras logoUM

University of Madras

Master of Business Administration (MBA), Human Resource Management

2015 - 2017

Completed an MBA in Human Resource Management from the University of Madras during 2015–2017.

Periyar University logoPU

Periyar University

Bachelor of Science (B.Sc), Biotechnology

2012 - 2015

Grade: University Rank: 9th

Completed a B.Sc in Biotechnology at Periyar University (2012–2015), achieving University Rank 9th.

Tech stack

Software and tools used professionally

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