Open to opportunities

ali jan

@alijan

Customer Success and SaaS onboarding manager improving adoption, retention, and time-to-value through data-driven workflows.

Pakistan

Message

What I'm looking for

I’m looking for a SaaS team where I can own onboarding end-to-end, work cross-functionally, and use data to improve adoption, reduce churn, and deliver clear customer education that creates measurable time-to-value.

I’m a Customer Success and SaaS Onboarding Manager with 3+ years of experience owning the customer journey—from kickoff through Customer Success handoff—driving adoption reviews, live onboarding sessions, and proactive re-engagement.

At MQLogic Inc., I lead structured onboarding lifecycles (30/60/90-day success planning), run product training and demos, and manage Salesforce ownership for pipeline visibility across client goals, use cases, interaction history, and onboarding status. I’ve improved onboarding completion by 25% and accelerated customer adoption timelines by 33% by using customer usage data to identify disengaged accounts early and streamline workflows. Previously, at Cowlar Design Studio, I coordinated multi-product operations across 5 concurrent lines, supported discovery calls, and produced onboarding-oriented content—an intentional step that helped me pivot into dedicated onboarding and relationship management work.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Mqlogic Inc

Jul 2024 - Present (1 year 11 months)

Led end-to-end client onboarding, including kickoff calls, product training, and 30/60/90-day adoption reviews to improve early engagement and long-term retention, including a reported 25% improvement in onboarding completion and 33% faster adoption timelines. Owned onboarding execution in Salesforce, used usage data for proactive re-engagement to recover at-risk accounts, and improved workflows t

Client Onboarding Churn Prevention Product Training Technical Troubleshooting Process Improvement Cross Functional Collaboration Data Analysis And Reporting

Business Operations Associate

Cowlar Design Studio

Jun 2023 - Jul 2024 (1 year 1 month)

Coordinated operations across 5 concurrent product lines with a cross-functional team of 30, keeping projects on schedule and within budget. Conducted customer discovery calls and supported prospecting while creating onboarding and product materials, then pivoted into a dedicated customer success focus.

Operational Coordination Customer Discovery Prospecting Project Scheduling Budgeting Technical Product Communication

Education

Degrees, certifications, and relevant coursework

NUST

Bachelor of Science, Mechanical Engineering

2019 - 2023

Completed a B.Sc. in Mechanical Engineering at NUST (Sep 2019–Jun 2023), building structured problem-solving and systems thinking skills for technical collaboration.