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@muhamedkhamis
Communications and Electronics Engineer with strong technical support skills.
I am a Communications and Electronics Engineer with a passion for technology and problem-solving. Currently, I work as a Technical Support Engineer at Telecom Egypt, where I resolve network issues and provide immediate support to clients through various communication channels. My experience in this role has honed my technical skills and enhanced my ability to communicate effectively with clients, ensuring their IT issues are addressed promptly.
Throughout my career, I have developed a strong foundation in network device configuration, system administration, and automation scripting. My technical expertise includes configuring Cisco routers and switches, managing Linux systems, and utilizing tools like Terraform and Jenkins for infrastructure automation and CI/CD pipelines. I am committed to continuous learning and have completed several courses to further enhance my skills in DevOps and cloud computing.
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Work history, roles, and key accomplishments
Telecom Egypt (WE)
Jun 2024 - Present (1 year 5 months)
Currently working as a technical support engineer, responsible for resolving network issues, configuring operating systems, and providing immediate support using remote desktop connections. Utilise email and chat applications to offer quick solutions for IT-related problems.
National Telecommunication Institute
Feb 2024 - Jun 2024 (4 months)
Enrolled in a four-month initiative supported by the Ministry of Communication, focusing on developing both technical and soft skills. Gained expertise in various areas including Linux Red Hat Administration, Cisco DevNet, Red Hat OpenShift Containers, Red Hat Ansible for Network Automation, and AWS Cloud Practitioner.
Egyptian Military Academy
Nov 2022 - Dec 2023 (1 year 1 month)
Served as a Technical Support Engineer, responsible for resolving technical problems for officers by providing optimal solutions. Applied problem-solving skills to address a variety of technical issues.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Communications and Electronics Engineering
Grade: Good
Studied Communications and Electronics Engineering at Mansoura University. Completed a graduation project in 2022/07, focusing on linking three company branches in different regions, partially wirelessly.
Software and tools used professionally
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