ANTONY MANSI
@antonymansi
Customer-focused IT professional specializing in enterprise storage, virtualization, and support.
EgyptWhat I'm looking for
I am a customer-focused IT professional with over six years of experience at Dell Technologies, specialising in enterprise support, storage, virtualization, and infrastructure. I consistently drive reliability, efficiency, and client satisfaction in complex global environments.
As a Domain Expert, I led onboarding and technical training for 15+ engineers, reduced time-to-productivity by 25%, and acted as escalation lead for complex incidents across EMEA with 95%+ CSAT Details scores. I author 150+ technical knowledge articles annually to boost team efficiency and partner with engineering for root-cause analysis and product improvements.
Previously, as a Technical Support Engineer II and VCF Technical Support Engineer I, I applied advanced troubleshooting across storage, virtualization, networks, Linux and Windows platforms, and delivered remote support for PowerFlex/ScaleIO and PowerEdge servers. I created technical documentation and ensured transparent communication with customers and stakeholders throughout incident resolution.
I hold certifications including AZ-900, AWS Solutions Architect Associate, and VCP-DCV, and I bring a strong track record of awards for service excellence, escalation handling, and technical mentoring. I am dedicated to continuous improvement, knowledge sharing, and cross-functional collaboration to solve complex technical challenges.
Experience
Work history, roles, and key accomplishments
Led onboarding and technical training for 15+ engineers, reducing time-to-productivity by 25% and acted as escalation lead for complex EMEA incidents achieving 95%+ CSAT. Authored 150+ technical knowledge articles annually and partnered with engineering on root-cause analysis to influence product improvements.
Provided advanced troubleshooting across storage, virtualization, and networking to resolve critical customer issues while owning customer communication and authoring knowledge-base content to improve resolution efficiency.
Delivered remote support for PowerFlex/ScaleIO and PowerEdge platforms ensuring high availability; diagnosed issues across VMware, Linux and Windows and created documentation to improve team resolution efficiency.
Travel Booking Agent
Teleperformance
Jan 2019 - Mar 2019 (2 months)
Served Expedia Canada account customers by advising and booking travel reservations, maintaining high service quality and customer satisfaction across diverse nationalities.
IBContributed to a computer vision project by designing the software UI to improve user interaction with camera-based detection of people and objects.
Education
Degrees, certifications, and relevant coursework
TEThe British University in Egypt
Bachelor of Science, Computer Science / Engineering
2014 - 2018
Activities and societies: Graduation project on 3D object reconstruction; published paper in ACM.
Bachelor of Science degree with a top-ranked graduation project on 3D object reconstruction using stereo vision and image processing; project published in ACM and awarded excellent degree.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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