Alida Hirwa

I've built day-to-day operations, client services, and finance processes for Happy Pup Ltd and Les Chiots Rwanda, two growing businesses I co-founded. I manage staff, workflows, client touchpoints, financial reporting, expense tracking, and cash flow to support business decisions.

I launched a new service line from concept through structured scheduling and client tracking, introduced automated invoicing to improve billing accuracy and reduce payment delays, and developed a referral process that streamlined cross-service upsells and improved customer retention.

At Pets+ Ltd, I managed scheduling, client communications, documentation, appointment bookings, payment reminders, inventory coordination, and vendor liaison. I also stepped into operational leadership during management's absence and supported staff supervision, onboarding, and shift coordination.

I'm available immediately for long-term remote work with international teams, bringing fluent English, DELF B2 French, and practical experience with Google Workspace, CRM systems, and remote collaboration tools.