T NA

I’m a bilingual (English & French) Virtual Assistant and Customer Support Specialist with 3+ years of experience helping international clients through email, chat, and social media. I focus on structured workflows that improve speed, maintain high-quality responses, and strengthen long-term client relationships.

In my remote freelance work, I serve as a primary point of contact and deliver strong first-contact resolution. I’ve designed and implemented response workflows that reduced average response times by 30%, while maintaining 99%+ accuracy in data operations.

I also support essential back-office needs: managing calendars, filtering and prioritizing inboxes, running administrative tasks across multiple time zones, and coordinating digital content schedules. I’ve supported UI/UX audits to improve client website usability, and I keep operations running smoothly with reliable organization and reporting.

Alongside experience, I’m building deeper operational foundations through a Bachelor’s degree in Transport and Logistics Management (in progress) and a Virtual Assistant certification. I bring cross-cultural communication, problem-solving, and adaptability—along with leadership experience from community roles—to every client engagement.