Umuhoza Clemence
@umuhozaclemence
Results-driven virtual assistant with expertise in customer support and Bookkeeping.
What I'm looking for
I am a results-driven and adaptable remote professional with over two years of experience in customer support, virtual assistance, and bookkeeping. My passion lies in creating smooth, efficient workflows and fostering positive client relationships. I pride myself on my meticulous attention to detail, strong organizational skills, and my ability to communicate clearly and empathetically.
Currently, I work as a Virtual Assistant, supporting a senior executive with calendar and inbox management, ensuring seamless scheduling across global time zones. I also draft and format business documents, handle daily tasks independently, and utilize tools like Trello and Google Calendar to maintain workflow visibility. My previous role as a Consultant at Global Experts Network Ltd allowed me to act as a central communication point for client inquiries and manage financial records using QuickBooks and Sage 50.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Self-Employed
Jul 2024 - Present (1 year)
Supported a senior executive with calendar and inbox management, ensuring seamless scheduling across global time zones. Drafted and formatted business documents and professional correspondence. Handled daily tasks independently, including online research and project reminders, utilizing Trello and Google Calendar for workflow visibility.
Consultant
Global Experts Network Ltd
Dec 2023 - Present (1 year 7 months)
Acted as a central communication point for client inquiries and internal coordination, preparing financial reports and maintaining updated books of account. Posted financial records in QuickBooks and Sage 50, managing confidential data and digital records. Provided virtual assistance for executives, including customer support and project tracking, leveraging CRM tools and Microsoft Office.
Education
Degrees, certifications, and relevant coursework
CPA Rwanda
Certified Public Accountant (CPA), Accounting
Currently pursuing advanced-level certification in Public Accountancy. This ongoing program is enhancing my expertise in financial reporting, auditing, and taxation, preparing me for high-level accounting roles.
ALX Africa
Certificate, Virtual Assistant
Completed a comprehensive Virtual Assistant program, gaining proficiency in administrative support, client management, and remote work tools. This certification equipped me with essential skills for efficient virtual assistance.
Alison (UK)
Diploma, Administrative Procedures and Office Support
Obtained a Diploma in Administrative Procedures and Office Support, focusing on effective office management, record keeping, and administrative best practices. This program strengthened my organizational and support capabilities.
Makerere University Business School
Bachelor of Business Administration, Finance
Earned a Bachelor of Business Administration with a specialization in Finance, covering core business principles, financial analysis, and economic concepts. This degree provided a strong foundation in business and financial management.
Makerere University Business School
Diploma, Business Administration
Completed a Diploma in Business Administration, focusing on fundamental business operations, management principles, and administrative functions. This diploma laid the groundwork for further studies in business.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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