Open to opportunities

TETA Chessy

@tetachessy

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Results-driven HR and operations professional optimizing administration and customer experience.

Rwanda

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What I'm looking for

I seek a role where I can lead HR and operations, improve processes, support staff development, and enhance customer experience in a collaborative, growth-focused organization.

I am an adaptable HR and operations professional with a strong record in administration, customer relations, and facility management across fast-paced service environments. I combine structured processes with hands-on problem solving to keep teams aligned and operations efficient.

At WAKA Fitness I progressed through customer-facing and administrative roles into HR Manager and Facility Manager, leading staffing, training, performance evaluation, budgeting, and day-to-day operations. I implemented organized scheduling, improved customer experience, and enforced standards that supported smooth facility function.

Most recently as Admin & Operations Lead at The Brief Agency, I built financial systems, managed banking relationships, integrated QuickBooks, produced routine operational reporting, and coordinated with external financial advisors to ensure compliance and client-aligned reporting.

Experience

Work history, roles, and key accomplishments

Current

Admin & Operations Lead

Current

The Brief Agency

Jan 2025 - Present (1 year 1 month)

Lead administrative and operations functions including financial systems implementation, banking relationships, QuickBooks integration, and weekly financial reviews to improve operational efficiency and tax compliance.

Operations Management Quickbooks Financial Reporting Banking Relationships Excel

Facility Manager

Waka Fitness

Oct 2024 - Jan 2025 (3 months)

Oversaw daily facility operations, member experience, staff supervision, inventory and budget management, and implemented cost-saving measures to maintain high service and hygiene standards.

Facility Management Customer Service Inventory Management Budgeting Club Manager Hexacomb Google Workspace

HR Manager & Office Admin

Waka Fitness

Aug 2022 - Oct 2024 (2 years 2 months)

Managed recruitment, performance evaluations, employee engagement, training coordination, and office administration to strengthen workforce structure and internal communications.

Recruitment Performance Management Employee Engagement training coordination HR Policies Office Administration Internal Communications

Office Assistant

Waka Fitness

Aug 2022 - Feb 2023 (6 months)

Supported front desk and executive operations, managed staff scheduling and point-of-sale systems, and provided administrative support to the CEO and management team.

Scheduling Front Desk Operations Point of Sale Executive Support Microsoft Office

Customer Advisor

Waka Fitness

Feb 2022 - Aug 2022 (6 months)

Served members and prospective clients through facility tours, front desk management, and multi-channel customer support to enhance membership conversion and satisfaction.

Customer Service Sales Support Client Onboarding Phone Support Email Communication Facility Tours