Open to opportunities

spiwe murungweni

@spiwemurungweni

Message

Experienced hospitality professional delivering attentive service and strong teamwork in fast-paced restaurants.

Zimbabwe

Message

What I'm looking for

I seek a hospitality role where I can deliver high-quality guest service, work collaboratively with a team, grow my skills with POS systems, and contribute in a fast-paced, customer-focused environment.

I am an experienced waitress with a National Diploma in Tourism and Hospitality Management and years of hands-on service in busy Harare hotels and restaurants.

I consistently provide excellent customer service, take accurate orders using POS systems, prepare and maintain dining areas, and support team coordination for daily specials and reservations.

I am organized, attentive, and adaptable to shift work, with strengths in communication, upselling, and maintaining high standards of cleanliness and presentation.

Experience

Work history, roles, and key accomplishments

Waitress

Monomotapa Hotel

Sep 2018 - Jan 2023 (4 years 4 months)

Greeted and escorted guests, took accurate food and drink orders using POS systems, and prepared tables and bills while upselling specials to increase check averages. Maintained cleanliness and adherence to health regulations in a fast-paced dining environment.

Customer Service Cash Handling Upselling Order Accuracy Food Safety Multitasking

Waitress

Rainbow Towers Hotel Harare

Feb 2012 - May 2018 (6 years 3 months)

Served food and beverages, took and relayed customer orders to the kitchen, handled payments and addressed guest complaints to ensure satisfactory service. Coordinated with staff on daily specials and service specifications.

Customer Service Order Taking Payment Processing Team Coordination Food Presentation Cash Handling

Hospitality Student

Harare Polytechnic College

Jan 2008 - Jan 2011 (3 years)

Completed National Diploma and National Certificate in Tourism and Hospitality Management, covering service operations, food safety, and guest relations. Applied practical skills in hospitality settings during studies.

Food Safety Guest Relations Service Operations Communication Teamwork