Open to opportunities

Jolie Olano

@jolieolano

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Hospitality professional delivering exceptional guest experiences in fast-paced service.

Zimbabwe

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What I'm looking for

I’m looking for a hospitality role in a fast-paced, guest-focused environment where I can deliver exceptional service, collaborate with a strong team, and keep improving—whether as a server, bartender, or in another customer-facing position.

I’m a dynamic hospitality professional with exceptional customer service skills, progressed at Tangy Crab, where I’ve efficiently managed high-volume dining environments while building strong guest relationships. I’m recognized for setting a positive tone as the first point of contact, collaborating with my team during busy shifts, and keeping service smooth and welcoming.

I bring hands-on experience as a Server/Bartender at Rio Luna Tacos and Tequila, handling several tables at once, assisting in training new servers, and resolving customer complaints professionally to maintain positive relationships. Previously, I supported guests as a Barista at Starbucks and as a Restaurant Hostess at Frankenmuth Brewery—using reservation management, cash register operations, and health and safety protocols to deliver timely, high-quality service.

Experience

Work history, roles, and key accomplishments

Server

Tangy Crab

May 2023 - May 2025 (2 years)

Collaborated with team members during busy shifts to support efficient workflow and strong guest experiences. Served as the first point of contact for incoming guests and followed health and safety protocols to maintain a safe dining environment.

Customer Service Team Collaboration Menu Memorization Guest Experience Communication

Server/Bartender

Rio Luna Tacos and Tequila

May 2023 - May 2025 (2 years)

Handled multiple tables at once with efficiency and accuracy during peak periods. Trained new servers on menu items and service standards, maintained relationships with regular customers, and resolved customer complaints professionally.

Multi Table Service Customer Relationship Management Service standards Complaint Resolution Team Collaboration

Barista

Starbucks

Jun 2022 - Feb 2023 (8 months)

Assisted customers with menu selections and made recommendations based on preferences to enhance their experience. Managed cash register transactions accurately while collaborating with the team to meet daily sales targets and maintain a positive work environment.

Barista Service Recommendations Sales Support Cash Handling Team Collaboration Customer Experience Barista Services

Restaurant Hostess

Frankenmuth Brewery

Aug 2020 - Apr 2022 (1 year 8 months)

Greeted and seated guests, creating a welcoming atmosphere and supporting smooth service during peak hours. Managed the reservation system, maintained cleanliness in waiting and dining areas, and coordinated with kitchen staff to help ensure timely delivery to guests.

Guest Seating Reservation Management Customer Service Peak Time Coordination Kitchen Communication Team Collaboration