Saxon Hayden

I am a results-driven, customer-centric professional with a proven track record of delivering exceptional service and operational excellence in the hospitality industry. Currently, I manage the day-to-day operations of a high-volume bar at Mercure Hotel, where I ensure exceptional customer service and efficient workflow. My role involves supervising and training a dedicated team, maintaining inventory control systems, and organizing private events that increase revenue opportunities.

Previously, I served as a Bar Supervisor at Leonardo Royal Brighton Waterfront, where I designed innovative bar layouts and strategies to optimize service efficiency. My leadership skills were honed through training and mentoring staff, which significantly improved performance. I have completed nationwide training programs that have equipped me with extensive managerial experience, allowing me to handle guest issues effectively and maintain high satisfaction rates.

With a relentless commitment to guest satisfaction, I prioritize creating memorable experiences that align with the highest standards. My methodical approach to problem-solving, combined with a strategic mindset and unwavering focus on continuous improvement, has contributed to measurable growth and success in my previous roles. I am motivated to bring my expertise and dedication to new opportunities where service excellence is paramount.