Alicia Petersen

I am a dedicated and hardworking professional with a strong passion for customer service and support. With over 10 years of experience in the office automation industry, I have honed my skills in service and logistics management, ensuring that clients receive the highest level of assistance and education. My current role as a Service and Logistics Controller at Diverso Technology has allowed me to develop a comprehensive understanding of service requests, customer queries, and invoicing processes.

Throughout my career, I have consistently demonstrated my ability to communicate effectively with clients and collaborate with sales teams to implement new deals. My experience includes managing incoming service requests, handling telephonic queries, and assisting with stock ordering and monthly stocktakes. I take pride in my ability to resolve issues efficiently and contribute positively to team dynamics, ensuring that both clients and colleagues benefit from a seamless service experience.

I am eager to bring my expertise and customer-driven approach to a new role where I can continue to add value and support clients in achieving their goals. I believe that my background and skills make me a strong candidate for any position that prioritizes exceptional customer service and operational efficiency.