Rithie Maharaj
@rithiemaharaj
Logistics operations and customer support manager skilled in CRM Dynamics 365 and team leadership.
South AfricaWhat I'm looking for
I am a Logistics Operations and Customer Support Management professional with extensive experience managing end-to-end shipping, inventory control, and customer lifecycle processes. At Redington SA I led teams, optimized delivery and storage logistics, and used CRM Dynamics 365 to improve invoicing, data tracking and customer satisfaction.
I previously served as a Customer Relationships Officer and Executive Assistant, achieving a 15% improvement in customer satisfaction through policy changes and consistent service delivery. I bring strong operational discipline, people leadership, and a track record of resolving client queries across email, phone and in-person channels.
Experience
Work history, roles, and key accomplishments
Logistics Operations Manager
Redington SA
Dec 2022 - Jul 2025 (2 years 7 months)
Managed end-to-end shipping, delivery and inventory control, improving operational efficiency while leading and mentoring logistics teams and handling CRM Dynamics 365 invoicing and data tracking.
Customer Relationships Officer
Redington SA
Jun 2015 - Dec 2022 (7 years 6 months)
Served as first point of contact for clients, managed customer accounts and invoicing, and implemented service policies that increased customer satisfaction by 15% using CRM Dynamics 365 and FinOps365.
Executive Assistant
PAK Construction
Jan 2012 - Jan 2014 (2 years)
Provided high-level administrative support to senior executives, managed complex calendars and logistics for meetings and events, and handled confidential documents and reporting.
Data Capturer
Mancosa Business School
May 2010 - Oct 2011 (1 year 5 months)
Captured and validated data to achieve high accuracy, compiled reports for management, and assisted customers with account inquiries to support operations.
Education
Degrees, certifications, and relevant coursework
Careers2000 College
Certificate, Business Management
2010 - 2010
Completed a Certificate in Business Management in 2010.
Merebank Secondary School
Matric (Grade 12), General Secondary Education
2007 - 2007
Completed Grade 12 at Merebank Secondary School in 2007.
University of South Africa
Higher Certificate, Marketing
2017 -
Completed a Higher Certificate in Marketing at the University of South Africa beginning in 2017.
University of South Africa
Bachelor of Business Administration, Business Administration
Enrolled in a Bachelor of Business Administration (BBA); program incomplete.
Availability
Location
South AfricaAuthorized to work in
Job categories
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