Open to opportunities

Khanyiso Valelo

@khanyisovalelo

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Experienced customer service professional with logistics and security expertise.

South Africa

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What I'm looking for

I am looking for a challenging role in a dynamic environment that values growth and continuous learning.

I am a dedicated customer service professional with extensive experience in managing client relationships and ensuring smooth operational processes. My journey began at Digital Solution Group, where I honed my skills in handling customer inquiries and complaints effectively. This foundation paved the way for my role at Cartrack, where I excelled as an Admin Scheduler, managing technician appointments and resolving complex customer issues. My commitment to delivering exceptional service has consistently earned me high performance evaluations and recognition from my peers.

In my most recent position as a Reconnection and Relocation Coordinator at Fidelity ADT, I have further developed my problem-solving and communication skills. I am adept at managing cancellations, scheduling appointments, and maintaining accurate records, all while ensuring that customers are kept informed throughout the process. My recent certifications in Logistics and Supply Chain Management and Electronic Security Installation Practice reflect my commitment to continuous learning and professional growth, equipping me with the theoretical knowledge to complement my hands-on experience.

Experience

Work history, roles, and key accomplishments

Current

Reconnection and Relocation Coordinator

Current

Fidelity ADT

Oct 2022 - Present (2 years 9 months)

Managed customer reconnections and relocations, processing cancellations and scheduling appointments. Coordinated with internal departments to ensure smooth service transitions and maintained accurate records of customer interactions.

Customer Service Communication Skills Problem Solving Coordination Data Entry Conflict Resolution Time Management

Admin Scheduler

Cartrack

Jan 2019 - Jan 2022 (3 years)

Administered technician appointments, resolved customer issues, and maintained accurate records. Managed incoming calls and emails, ensuring timely resolution of fitment and scheduling problems.

Customer Service Scheduling Data Entry Communication Problem Solving Conflict Resolution Record keeping

Customer Relations

Digital Solution Group

Dec 2015 - Dec 2018 (3 years)

Handled customer relations by managing incoming calls, processing complaints and compliments, and escalating cases for resolution. Served as second in command, demonstrating leadership in managing client relationships.

Customer Relations Communication Problem Solving Leadership Data Entry Conflict Resolution Quality Assurance

Education

Degrees, certifications, and relevant coursework

Rosebank College

Certificate, Beauty Therapy

Completed a certificate in Beauty Therapy, gaining foundational knowledge and practical skills in various beauty treatments and client services.

Alpha Academy

Diploma Certificate, Logistics and Supply Chain Management

Obtained a Diploma Certificate in Logistics and Supply Chain Management, acquiring theoretical knowledge and practical skills in managing supply chain operations and logistics.

Ntabezulu Senior Secondary

Matric Grade 12, General Studies

Completed Matric Grade 12, achieving a foundational education that prepared for further studies and professional development.

Fidelity Academy

Certificate NQF Level 04, Electronic Security Installation Practice

Achieved a Certificate NQF Level 04, specializing in Electronic Security Installation Practice. This qualification enhanced practical skills in security system installation and maintenance.