AU

Open to opportunities

Alice Udoh

@aliceudoh

Customer Support Agent focused on fast, compliant, empathetic problem resolution.

What I'm looking for

I’m looking to join a customer support team where I can resolve inquiries precisely and promptly, communicate professionally, and maintain compliance. I want a fast-paced environment with room to learn new technology and improve through feedback.

I’m a customer-focused support professional with strong problem-solving, critical-thinking, and excellent written communication. I’m enthusiastic about providing outstanding customer service by promptly resolving inquiries while upholding compliance, professionalism, and empathy.

I adapt quickly to high-accountability, fast-paced environments and learn new technology fast. From handling customer inquiries through chat and email to applying structured problem-solving and accurate documentation, I’m committed to continuous learning, feedback, and client-focused solutions.

Experience

Work history, roles, and key accomplishments

ZN

Customer Service Support

Zickie Nigeria

Mar 2026 - Apr 2026 (1 month)

Provided customer service support for buy/sell orders, including secure cryptocurrency transfers and verification of local fiat (Naira) transfers. Followed AML and identity verification requirements, communicated with platform support to resolve trade delays or payment discrepancies, and managed a trading wallet to ensure transaction fulfillment.

Customer Support Email Support Customer Relationship Management (CRM)Problem Solving Critical Thinking Multitasking Time Management Attention To Detail Team Collaboration & Compliance Anti Money Laundering (AML)Conflict Resolution Word PowerPoint Google Workspace Data Entry Internet Research

Education

Degrees, certifications, and relevant coursework

AA

Africa Leadership Accelerate (ALX)

Virtual Assistant Training (Generative AI), Generative AI / Virtual Assistance

Completed Generative AI Virtual Assistant training in 2026 through Africa Leadership Accelerate (ALX).

CF

Cornerstone On Demand Foundation

Managing a Project, Project Management

Completed the Managing a Project training in 2024 through Cornerstone On Demand Foundation.

YN

YALI Network

Management Strategies for People and Resources, Leadership / Management

Completed Management Strategies for People and Resources in 2022 via the YALI Network.

YN

YALI Network

Workforce Collaboration and Development, Collaboration / Development

Completed Workforce Collaboration and Development in 2020 through the YALI Network.

UU

University of Uyo

Bachelor of Engineering (B.Eng) in Civil Engineering, Civil Engineering

Grade: Second Class, Lower Division

Earned a B.Eng in Civil Engineering from the University of Uyo, completed in 2015. Graduated with a Second Class Lower Division.

FE

Federal Government College Ikot Ekpene

Senior Secondary School Certificate, Secondary Education

Completed secondary education at Federal Government College Ikot Ekpene, completed in 2008.

Tech stack

Software and tools used professionally

Blockchain

F#

Google Workspace

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