Open to opportunities

alice magodi

@alicemagodi

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Restaurant General Manager focused on profitable operations, staff development, and excellent customer relations.

South Africa

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What I'm looking for

I’m looking for a leadership role where I can drive smooth restaurant operations, improve profit performance using P&L and budgeting, and develop teams through training—while delivering strong customer relations.

I’m an experienced Restaurant General Manager with a strong track record in running day-to-day restaurant operations at KFC. Since September 2020, I’ve led teams while keeping service consistent, compliant, and customer-focused.

My role combines administration and performance management: I manage labour scheduling, compile weekly reports, analyze profit and loss statements, and create action plans for budgets not met. I also lead stock ordering and stock control, conduct monthly and weekly stock take, and handle customer complaints to protect customer relations.

Before KFC, I progressed through restaurant leadership roles including Restaurant Manager at Cafe Boutique (May 2015–November 2015), Shop Manager at Mugg & Bean (December 2013–May 2015), and Store Manager at Kaldi’s Coffee (May 2006–November 2013). Across these roles, I strengthened fundamentals like customer relations, stock control, and cash-up processes, while mentoring teams through on-the-floor training.

I’m especially proud of building capability in others—training staff, conducting interviews with potential candidates, and participating in disciplinary hearings. I bring a hands-on, improvement-driven mindset that helps the business operate smoothly and continuously improve results.

Experience

Work history, roles, and key accomplishments

Current

Reservations Agent

Current

Time Global Technologies

Jan 2022 - Present (4 years 4 months)

Handled reservation inquiries and bookings via phone, email, and online platforms, ensuring accurate availability and pricing information. Managed reservation changes/cancellations, resolved customer complaints, and promoted upgrades and special offers to support revenue.

Reservations Management Customer Service Phone Support Upselling

Current

Restaurant General Manager

Current

KFC

Sep 2020 - Present (5 years 8 months)

Managed day-to-day restaurant operations including labour scheduling, staff training, hiring and interview processes, and disciplinary hearings. Prepared weekly reports, analysed profit and loss statements to drive budget action plans, and oversaw stock ordering, stock control, and customer complaint resolution.

Labour Scheduling Staff Training Interviewing Stock Control Customer Relations Disciplinary

Restaurant Manager

Cafe Boutique

May 2015 - Nov 2015 (6 months)

Led restaurant operations focused on stock ordering and stock control while ensuring strong customer care and customer relations. Delivered in-store training to support team performance and service standards.

Restaurant Operations Stock Ordering Stock Control Customer Care Customer Relations Team Support Service Coordination Cash Handling Performance Support

Shop Manager

Mugg & Bean

Dec 2013 - May 2015 (1 year 5 months)

Managed shop operations by maintaining stock ordering and stock control while delivering consistent customer relations. Handled cash-up processes and supported daily operational readiness.

Shop Management Customer Relations Stock Ordering Stock Control Cash Up Process Cash Handling Customer Service Team Coordination

Store Manager

Kaldi's Coffee

May 2006 - Nov 2013 (7 years 6 months)

Oversaw store operations with responsibility for customer relations, stock ordering, stock control, and cash-up activities. Ensured smooth daily service delivery through effective management of in-store tasks.

Store Management Customer Relations Stock Ordering Stock Control Cash Up Process Cash Handling

In-Store Trainer

Keg & Maiden, Harare

May 2002 - Mar 2004 (1 year 10 months)

Trained new hires and supported waitressing teams through onboarding and in-store training. Helped build capability for service delivery by coaching trainees in role requirements.

Onboarding New Hire Onboarding Coaching Waitressing Support Training Delivery

In-Store Trainer

Keg & Maiden

May 2002 - Mar 2004 (1 year 10 months)

Trained new hires in store service routines, including waitressing responsibilities. Supported onboarding to help staff perform effectively in the workplace.

New Hire Onboarding Waitressing Training Service standards Team Support

Education

Degrees, certifications, and relevant coursework

College Campus

Diploma, Business Management & Administration

2012 -

Obtained a diploma in Business Management & Administration in 2012.

College Campus

Diploma, Office Administration

2007 -

Obtained a diploma in Office Administration in 2007.

Zengeza 3 High School

O' Level, Secondary Education

Completed O' Level at Zengeza 3 High School. Studied English Language A Literature in English C, History C, Geography C, Shona B, Mathematics C, Integrated Science A, Biology C, and Commerce C.

Community Education Computer Society

Certificate, Information and Communication Technology (ICT)

Completed a Certificate in ICT Literacy.

Zengeza 3 High School

GCE 'O' Level, Secondary Education

Completed GCE 'O' Level at Zengeza 3 High School, passing subjects including English Language, Literature in English, Mathematics, Integrated Science, and Commerce.