Nomatter Banda
@nomatterbanda
I am an experienced restaurant manager delivering exceptional guest service and operational leadership in high-volume hospitality.
South AfricaWhat I'm looking for
I am a hospitality professional with extensive hands-on experience managing busy restaurants and outlets across South Africa and internationally. I have led front- and back-of-house teams, driven operational improvements, and maintained high standards of guest service.
My background includes leadership roles at restaurants, cruise line dining operations, and international hotels where I supervised staff, managed reservations, handled stock and cash processes, and implemented policies to improve efficiency and service quality.
I excel at training and mentoring teams, resolving guest issues calmly under pressure, managing vendor relationships, and responding to online guest feedback to build loyalty and repeat business. I seek opportunities to bring proven operational leadership to a customer-focused hospitality team.
Experience
Work history, roles, and key accomplishments
Restaurant Manager
Truffles On The Park
Nov 2024 - Jun 2025 (7 months)
Coordinated daily front- and back-of-house operations, improving service consistency and guest satisfaction; handled customer requests and complaints to maintain positive dining experiences. Led staff training and implemented operational policies to standardize service delivery.
Restaurant Manager
Chunky Chau
Mar 2023 - Oct 2024 (1 year 7 months)
Managed front- and back-of-house operations, maintained product quality through vendor reviews, and trained staff on customer service standards. Implemented policies and responded to guest feedback to improve operational consistency.
Restaurant Hostess
Norwegian Cruise Line Holdings
Feb 2022 - Feb 2023 (1 year)
Greeted and managed guest flow to maximize seating turns and ensure hospitality standards; handled reservations and complied with public health regulations. Coordinated guest dining requests and telephone inquiries to optimize service delivery.
Restaurant Manager
Pronto Italian Restaurant
Feb 2020 - Feb 2022 (2 years)
Oversaw restaurant opening/closing, recruitment, training and supervision of staff, and daily cash-up processes to ensure smooth operations. Managed stock levels, ordering and invoicing while driving service improvements and handling customer enquiries.
Food and Beverage Captain
Marriott Sheraton Hotel
Aug 2018 - Dec 2019 (1 year 4 months)
Led and supervised service staff, resolved guest issues, and hosted guests to uphold high service standards in a fast-paced hotel environment. Implemented problem-solving measures to maintain service quality.
Waitress
Barfly by Buddha Bar
Nov 2017 - Aug 2018 (9 months)
Prepared tables, served food and beverages, and maintained high customer service standards to ensure positive guest experiences. Managed clearing and cleaning duties while accurately taking orders.
Waitress
Wiesenhoff Restaurant
Oct 2015 - Sep 2017 (1 year 11 months)
Served guests, managed seating and orders, and maintained excellent customer service and table cleanliness in a busy restaurant setting. Supported front-of-house operations and ensured guest satisfaction.
Hostess
Tres Jolie Function Venue
Aug 2008 - Jun 2015 (6 years 10 months)
Ushered guests to tables, ensured timely guest service, and performed general administrative duties to support event operations. Maintained high customer service standards during casual employment.
Education
Degrees, certifications, and relevant coursework
International Hotel School
Business Administration and Hospitality Management, Business Administration and Hospitality Management
Currently enrolled in a two-year Business Administration and Hospitality Management course at the International Hotel School.
RCRosebank College
Diploma in Business Communication and Office Management, Business Communication and Office Management
Completed a Diploma in Business Communication and Office Management at Rosebank College in 2013.
Cosmo City Secondary High School
Grade 12, Secondary Education
Completed Grade 12 at Cosmo City Secondary High School in Randburg, Johannesburg in 2011.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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