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Aliana Evans

@alianaevans

Customer Service Representative at Suncoast Auto Glass, coordinating customer appointments and communicating with technicians and insurers.

United States

Message

At Suncoast Auto Glass, I maintain accurate customer records and assist customers with scheduling, claims, and general inquiries. I coordinate appointments and communicate with technicians and insurance companies.

Previously, I investigated customer account activity as a Fraud Specialist at Wipro and a Senior Fraud Analyst at Bank of America, helping prevent and resolve fraud. At DTLR, Inc, I led and coached a sales team, managed inventory, and maintained store standards.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Suncoast Auto Glass

Dec 2025 - Present (11 months)

Maintained accurate customer records while providing exceptional customer service. Coordinated appointments and communicated with technicians and insurance companies.

Customer Service Data Entry Communication Skills Scheduling

Sales Representative

American Glass Professionals

Mar 2025 - Oct 2025 (7 months)

Engaged customers with damaged auto glass, explained replacement options, scheduled appointments, and ensured customer satisfaction.

Sales Customer Service Communication Skills

Fraud Specialist

Wipro

Sep 2024 - Feb 2025 (5 months)

Investigated activity on customer accounts to establish validity, perform financial remediation, and prevent further fraudulent acts. Utilized multiple systems to gather data, notate accounts, and route escalations.

Fraud Prevention Data Analysis Investigation Customer Service

Assistant Manager

DTLR, Inc

Mar 2020 - Sep 2024 (4 years 6 months)

Led and coached a sales team, ensured excellent customer service, managed inventory, and maintained store standards. Collaborated with management and engaged with the community to drive sales.

Leadership retail management Customer Service Inventory Management Sales Communication Skills

Senior Fraud Analyst

Bank of America

Aug 2023 - Feb 2024 (6 months)

Reviewed complex banking products to detect and prevent fraud. Researched and resolved fraudulent activity while ensuring compliance with regulations.

Fraud Detection Risk Analysis Compliance Research