@aliahmed20
I resolve e-commerce billing and customer support issues across major UK platforms.
SpainAt Auctane, I supported customers across prominent e-commerce platforms, resolving billing inquiries, processing statements, investigating data discrepancies, and coordinating with logistics partners for timely resolutions.
I also bring hands-on technical support, CRM, and ITSM experience with Zendesk, Salesforce, and ServiceNow, alongside customer retention, onboarding, dispute resolution, and service desk operations.
Work history, roles, and key accomplishments
CLASS
Jan 2025 - Jan 2026 (1 year)
Implemented innovative teaching methods and developed engaging lesson plans to enhance student comprehension and participation in English language studies.
Managed customer inquiries and support for prominent e-commerce platforms, processed billing statements, and resolved discrepancies through detailed investigation and communication.
Colegio Britanico Seville CBS
Sep 2020 - Jul 2022 (1 year 10 months)
Facilitated preparation for Cambridge exams and developed engaging summer programs and lesson plans to enhance students' English proficiency.
Saint Gabriel International School
Jan 2019 - Jan 2022 (3 years)
Taught English and primary subjects in academies and schools, fostering language skills in diverse student populations and adapting teaching methods to engage students.
Thames Valley Summer School (TVSS)
Jun 2019 - Sep 2019 (3 months)
Developed engaging summer camp activities and lesson plans to enhance English skills, and coordinated exam environments to ensure fairness during assessments.
Nando's
Jan 2011 - Jul 2018 (7 years 6 months)
Supervised staff and daily activities to ensure operational efficiency and service quality, implemented training programs, streamlined processes, and executed IT support initiatives.
Degrees, certifications, and relevant coursework
CELTA, English Language Teaching
Completed the CELTA certification at CLIC International House in Seville, Spain.
Certificate, Information and Communication Technology
Studied ICT Information and Communication Technology at Capital City College in London, completing in 2016.
Software and tools used professionally
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