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@marcelacamacho
Versatile professional with expertise in customer service and IT support.
SpainI am a versatile and results-driven professional with extensive experience in customer service, sales, IT technical support, and English teaching. My career began in IT support at HP Inc., where I resolved complex IT issues and improved operational efficiency through effective ticket management and user training. This role honed my technical skills and customer interaction abilities, allowing me to communicate effectively in both Spanish and English.
Following my tenure at HP, I took on the role of Fraud Department Manager at Capital One, where I identified and analyzed fraudulent transactions to protect customer assets. I implemented security protocols and risk mitigation strategies, ensuring a secure environment for clients. Most recently, I have been working at Indigo Group Corporation, providing customer support and coordinating services to meet client needs. My commitment to excellence in customer service is matched by my passion for teaching, as demonstrated through my volunteer work as an English teacher for underprivileged children.
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Work history, roles, and key accomplishments
Indigo Group Corporation
Feb 2021 - Dec 2024 (3 years 10 months)
Provided comprehensive solutions to customers regarding service inquiries and booked appointments for various services like painting and cleaning. Coordinated on-site visits to ensure customer needs were met efficiently.
Ignacio Allende School
Jan 2021 - Dec 2021 (11 months)
Provided free English lessons to underprivileged children, designing engaging lessons to enhance communication skills. Contributed to the local community by promoting inclusive and accessible education.
Capital One
Nov 2017 - Jan 2021 (3 years 2 months)
Identified and analyzed fraudulent transactions to safeguard customer assets. Implemented security protocols and risk mitigation strategies, assisting clients in verifying transactions and resolving fraud-related issues.
HP Inc
Feb 2012 - Aug 2017 (5 years 6 months)
Resolved IT issues related to hardware, software, and networks in both Spanish and English. Managed tickets, installations, and system maintenance while improving operations and conducting user training.
Degrees, certifications, and relevant coursework
Programs, Business Administration
Studied programs in Business Administration focused on key areas such as management, human resources, accounting, finance, and marketing. The curriculum emphasizes strategic decision-making, leadership, and operational efficiency.
Certifications and Training, Technical Support
Completed specialized certifications and training in IT support, cybersecurity, and IT management. This program enhanced technical skills and knowledge in various IT domains.
Software and tools used professionally
SpainYou can contact Marcela and 90k+ other talented remote workers on Himalayas.
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