Open to opportunities

Marcela Camacho

@marcelacamacho

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Versatile professional with expertise in customer service and IT support.

Spain

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

I am a versatile and results-driven professional with extensive experience in customer service, sales, IT technical support, and English teaching. My career began in IT support at HP Inc., where I resolved complex IT issues and improved operational efficiency through effective ticket management and user training. This role honed my technical skills and customer interaction abilities, allowing me to communicate effectively in both Spanish and English.

Following my tenure at HP, I took on the role of Fraud Department Manager at Capital One, where I identified and analyzed fraudulent transactions to protect customer assets. I implemented security protocols and risk mitigation strategies, ensuring a secure environment for clients. Most recently, I have been working at Indigo Group Corporation, providing customer support and coordinating services to meet client needs. My commitment to excellence in customer service is matched by my passion for teaching, as demonstrated through my volunteer work as an English teacher for underprivileged children.

Experience

Work history, roles, and key accomplishments

Customer Support

Indigo Group Corporation

Feb 2021 - Dec 2024 (3 years 10 months)

Provided comprehensive solutions to customers regarding service inquiries and booked appointments for various services like painting and cleaning. Coordinated on-site visits to ensure customer needs were met efficiently.

Customer Support Problem Solving Customer Relationship Management Communication

Volunteer English Teacher

Ignacio Allende School

Jan 2021 - Dec 2021 (11 months)

Provided free English lessons to underprivileged children, designing engaging lessons to enhance communication skills. Contributed to the local community by promoting inclusive and accessible education.

Communication Skills Community Engagement Education

Fraud Department Manager

Capital One

Nov 2017 - Jan 2021 (3 years 2 months)

Identified and analyzed fraudulent transactions to safeguard customer assets. Implemented security protocols and risk mitigation strategies, assisting clients in verifying transactions and resolving fraud-related issues.

Fraud Detection Risk Management Security Protocols Customer Service Data Analysis

IT Support

HP Inc

Feb 2012 - Aug 2017 (5 years 6 months)

Resolved IT issues related to hardware, software, and networks in both Spanish and English. Managed tickets, installations, and system maintenance while improving operations and conducting user training.

IT Support Network Management Ticketing Systems User Training Maintenance

Education

Degrees, certifications, and relevant coursework

ITCR

Programs, Business Administration

Studied programs in Business Administration focused on key areas such as management, human resources, accounting, finance, and marketing. The curriculum emphasizes strategic decision-making, leadership, and operational efficiency.

HP Training Program

Certifications and Training, Technical Support

Completed specialized certifications and training in IT support, cybersecurity, and IT management. This program enhanced technical skills and knowledge in various IT domains.