At Ochsner, I manage 120+ daily calls as an Access Care Liaison, maintain a 95%+ service-level response rate, and resolve approximately 95% of escalated cases without secondary escalation. I coordinate with medical staff, nursing teams, and ancillary departments to remove barriers to care while maintaining closed-loop communication.
Previously, I supported patients as a Patient Navigator and customers at Foot Locker and Lookin’ Lovely Beauty Shop. I bring six years of experience in appointment scheduling, CRM documentation, conflict resolution, sales, and customer service, with a record of high satisfaction, accurate communication, and Employee of the Quarter recognition.
