Alexxanderia Waters

I’m a remote Customer Service Representative with ~5 years of experience handling high-volume inbound queues while delivering first-contact resolution. I specialize in de-escalating complex issues and communicating clearly and empathetically by phone, chat, and email.

In healthcare and insurance support, I resolve patient/provider inquiries on benefits, coverage, authorizations, and appointment scheduling. I document every contact in EHR systems with 100% HIPAA/PHI compliance and research billing/claims issues while triaging urgent matters to clinical teams.

I also bring strong performance habits—meeting and exceeding QA and AHT targets across recent review cycles. I use VPN/CRM/knowledge-base workflows to prevent rework, maintain precise account notes, and support SLA-focused service delivery with reduced escalations.

Beyond customer service, I’ve processed audit-ready records as a Data Processor / Stockroom Clerk at STS Aviation Group, ensuring parts removals/installations were traceable and ready for audit. I’m comfortable collaborating with cross-functional teams using secure remote tools.