Job Ayuba
@jobayuba
Customer Service Representative with 6 years resolving billing, account, and HIPAA-regulated inquiries across multiple channels.
United StatesWhat I'm looking for
I’m a customer service professional with 6 years of experience managing and resolving customer inquiries across multiple channels, specializing in account management, billing, and service issues. I focus on achieving customer satisfaction and first-contact resolution through active listening and problem-solving.
In healthcare and customer support roles, I’ve supported members and patients with benefits, eligibility, authorizations, and billing—while maintaining strict HIPAA compliance. I use EHR systems including Epic and Cerner, and I partner with healthcare providers, care teams, and internal departments to verify insurance coverage and resolve issues efficiently.
I also bring strong CRM-driven workflow discipline, documenting interactions in Salesforce and Zendesk, processing payments/refunds and account changes, and consistently meeting service-level and productivity objectives. I’m now seeking a Customer Service Representative role to leverage CRM systems, de-escalation, and HIPAA compliance.
Experience
Work history, roles, and key accomplishments
Provided member and patient support by resolving inquiries on benefits, eligibility, authorizations, and billing with timely, accurate assistance. Used Epic and Cerner EHR systems while maintaining strict HIPAA compliance and coordinating with providers to verify coverage and resolve issues.
Customer Service & Support Rep
Randstad USA
Jan 2022 - Aug 2024 (2 years 7 months)
Resolved customer inquiries across calls, emails, and chats for accounts, orders, billing, and service issues while driving first-contact resolution. Documented interactions in Salesforce and Zendesk, processed payments/refunds and account changes, and de-escalated complex situations to meet customer satisfaction performance metrics.
Data Entry Clerk
Everise
May 2020 - Dec 2021 (1 year 7 months)
Entered, reviewed, and validated high-volume data across multiple systems while ensuring accuracy, data security, and HIPAA compliance. Researched and resolved data discrepancies and consistently met daily productivity and quality targets while providing administrative support.
Education
Degrees, certifications, and relevant coursework
Nevada State College
Bachelor of Arts, Business Marketing and International Business
Bachelor of Arts in Business Marketing and International Business from Nevada State College, completed in December 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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