Alex User

Provided remote and on-site IT support for hardware, software, and network issues, including installing, configuring, and upgrading Windows, macOS, and Linux systems. Managed networking components, implemented cybersecurity measures (firewall/antivirus), supported cloud migrations (AWS/Azure/Google Cloud), and delivered 24/7 support for business continuity.

Provided technical assistance for computer hardware, software, and network systems and resolved IT support tickets via phone, email, and in-person support. Completed installations, configurations, and updates, and supported IT policy implementation for security and reliability.

Installed and configured Zebra and Honeywell barcode printers and scanners, and supported mobile computing devices (VM Thor, VX8, Motorola MC9190). Designed and implemented barcode/RFID asset tracking and inventory solutions, and integrated barcode and mobility systems with ERP and WMS.

Installed, upgraded, and configured Apple devices including MacBook, iMac, iPhones, and iPads, and provided technical troubleshooting for hardware and software issues. Conducted customer training and workshops on Apple products, including setting up Windows OS via Boot Camp and virtualization on Mac devices.

Configured and maintained Windows Server 2003 and supported client systems, while managing LAN/WAN networks for over 950 terminals. Supported hospital management software (Mediware) and performed network performance monitoring and security enhancements.

Installed and upgraded Windows operating systems and performed hardware maintenance for desktops, laptops, and printers. Managed LAN/WAN connectivity and handled troubleshooting for connectivity and system issues.

Completed an MSc in Information Science & Management from Bharathiar University (2002–2004).

Completed a BSc in Mathematics (1999–2002) from M.G University.